Integration of voice and message
Communication with CTI and MI
The coupling of communication media (telephone, fax and e-mail) with ERP or CRM systems automate and optimise a variety of previously time-consuming processes and activities.
Computer Telephony Integration
Relevant data for incoming calls are displayed individually on the screen. Thus, the operator can, in advance of a call, adjust to the customers needs and is not distracted by elaborate information search. In contrast, it is also possible for the user to easily initiate a call to the customers or suppliers from your ERP or CRM system.
Messaging integration
On screen captured or measured data are sent directly by fax or e-mail. This saves the employee time-consuming manual steps.
On the other hand, messages are received automatically and securely on the personal workstation and can be quickly and effectively processed (edited, archived, forwarded or deleted).
Our solutions for the integration of messages and calls open up completely new perspectives and contribute significantly to the optimisation of your communicative processes at work:
- Efficient and transparent communication
- Comfortable receiving and sending of messages
- Rapid response times for incoming calls and messages
- Direct integration of the communication into automatic processes (workflows)
- Working within the ERP or CRM interface
- Automation of previously manual processes
- Highest employee and customer satisfaction